Get help with our apps.
Most questions are answered below. If yours isn't, write to us — we reply to every message, usually within a day.
How do I restore my purchase?
Open the app, go to Settings, and tap "Restore Purchases". Make sure you're signed in to the same Apple ID or Google account you bought Premium with. If it still doesn't unlock, write to us and we'll sort it out.
How do I cancel a subscription?
Subscriptions are managed by Apple or Google, not by us. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile, then Payments & subscriptions. You keep Premium until the end of the paid period.
How do I get a refund?
Payments are handled by the store you bought from, so refunds go through them: for Apple, visit reportaproblem.apple.com; for Google, request a refund from your Google Play order history.
Where is my data? Is it private?
For Vinyl Spin, Chrono Lab and pH Snap, on your device — we don't have a copy, and those apps have no server to send anything to. Cigarino syncs your humidor and journal to your account so they follow you across devices, and you can delete that account right in the app. Either way, we never sell, share or mine your data.
Send us a message
Write to menhiris-group@gmail.com and tell us which app you need help with — Vinyl Spin, Chrono Lab or pH Snap — and what's going on.
Using Cigarino? It has its own help center and a dedicated address, cigarino@menhiris.com.
Send an emailWe reply to every message, usually within a day.