Get help with our apps.
Most questions are answered below. If yours isn't, write to us — we reply to every message, usually within a day.
How do I restore my purchase?
Open the app, go to Settings, and tap "Restore Purchases". Make sure you're signed in to the same Apple ID you bought Pro with. If it still doesn't unlock, write to us and we'll sort it out.
How do I cancel a subscription?
Subscriptions are managed by Apple, not by us. Open Settings on your iPhone, tap your name, then Subscriptions, and cancel from there. You keep Pro until the end of the paid period.
How do I get a refund?
Apple handles all payments, so refunds go through them: visit reportaproblem.apple.com, sign in, and request a refund for the purchase. Apple usually replies within a day or two.
Where is my data? Is it private?
For our published apps, on your device — we don't have a copy, and most of them have no server to send anything to in the first place. When an app offers cloud sync, your data is stored privately for that feature only; we never sell it, share it or mine it.
Send us a message
Prefer your own mail app? Write to menhiris-group@gmail.com and tell us which app you need help with — Cigarino, Vinyl Spin, Chrono Lab or pH Snap — and what's going on.
Send an emailWe reply to every message, usually within a day.